Good customer service means building relationships with your customers. This can mean you have a rapid response time to service requests, responding to all customer feedback (positive or negative). 

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Clear Speaking — Talking to others to convey information effectively.
• High Service Orientation — Actively looking for ways to help people.
• High Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Strong Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Superior Time Management — Customers want their questions answered quickly and their problem resolved in a timely manner.
• Positive Attitude — When customers are treated with respect, courtesy and professionalism they are most receptive to having a satisfactory outcome.
• Strong Empathy— Having empathy regarding the customer’s situation will usually calm down even the most angry customer.
• Ownership — Taking responsibility for the situation. Even if you cannot fix things yourself, make sure the customer doesn’t get bounced around trying to find the right person to help them.
• High Dependability — When you say you are going to do something, do it. Let the customer know what is being done on their behalf.