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We offer tailored solutions for manager performance reviews, performance-based management, sales talent management, and call center talent management.
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Manager Performance Reviews
Your organization depends on its managers to grow and increase profits. Whether you’re looking to promote an internal candidate to the managerial level or you’re looking to evaluate a current manager, performance reviews will help you identify who has the essential competencies, skills, values, and communications to be an effective leader.
People Leave Managers, not Companies
Research by Hogan Assessments showed that 75% of employees considered their direct boss to be “the worst part of their job.” The sample size was over 320 American and European managers, rated by 4,906 direct reports. In a survey of 1,000 American employees conducted by Michelle McQuaid, 65% of respondents indicated they’d take a new boss over a pay raise. Dale Carnegie’s 2016 Leadership Study indicated 41% of the global workforce will likely change jobs this year. Again, “bad management” was the #1 reason for switching jobs.
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Performance-Based Management
Performance-based Management is a dynamic management system that motivates employees by establishing an employee incentive structure that helps to drive the organization’s goals. Today, over 40% of employees feel their compensation is not adequately tied to job performance and over 75% say their company does not reward them or motivate them to achieve goals! Performance Management, or Performance-based Management, is an effective solution.
Pay for Performance
Developing a pay for performance strategy will help a company: Recruit and retain the highest quality employees. Communicate and reinforce the company’s mission, values, and goals. Engage employees in the organization’s success. Reward employees for successful achievements.
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High Impact Sales Talent Management
So what is the secret to building a world-class sales team? Reward great sales performance. It’s obvious that good sales people expect to get paid well. The best salespeople will be attracted by a compensation plan that has a moderate base salary and no commission caps. There’s no reason to tell a salesperson on a roll that he or she should stop selling. If a salesperson takes home a monster commission because he or she exceeds expectations, everyone should be happy. High Impact Sales Talent Management is a free online webinar focused on increasing your annual sales by reversing the 80/20 Rule through the use of high performer models.
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Call Center Talent Management
Using high performer models (HPM), developed by a study of your current top performers (top 20%) we can show you how to systematically replace your low performers (bottom 20%) until you have reversed the 80 / 20 rule. An 80 / 20 Rule reversal means that 80% of your call center staff meets your original high performance criteria. Using sales performance metrics or service performance metrics, we help you create a hiring system that becomes more powerful and more precise the longer you use it. Use job satisfaction surveys and employee engagement surveys to maximize retention of your call center employees.
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Employee Surveys
Knowing what your employees think and how they feel about their work, their manager and your company is critical for proactively minimizing turnover and maximizing engagement.
“An ounce of prevention is worth a pound of cure!”
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Contact us today to learn more.
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