The reason a high level of emotional intelligence (EI) is valued and sought-after by employers is because it has a deep impact on everything a person does. Emotional intelligence is a way of thinking and behaving that indicates the level of awareness a person has about all of their relationships. EI is likely distributed in a bell curve or normal distribution, like most other qualities in nature and human behavior. In business, higher EI can have profound effects in executive leadership, management and supervision, customer service and sales. Higher EI helps individuals to communicate better, promotes team efforts and problem solve with other individuals. EI is now commonly viewed as important for every businesses to survive and grow. About 60% of the larger global companies assess Emotional Intelligence in their employment prescreening.
Emotional intelligence is the ability to perceive and manage one’s own emotions, as well as those of others, and to use those abilities to get along better with others. As you read the following descriptions think about which jobs in your company would require a high level of EI.
Reading one's own emotions and recognizing their impacts on others. Accurate self-assessment is knowing one's strengths and limits. Has a sound sense of one's self-worth and abilities. Displays self-confidence.
Applies emotional self-control to keep any disruptive emotions and impulses under control. Consistently displays transparency, honesty, integrity and trustworthiness. Shows adaptability to changing situations and overcomes obstacles. Is motivated to improve performance and meet inner standards of excellence. Shows the readiness to act and seize opportunities. Shows optimism by seeing the upside in events and people.
Shows empathy by sensing others' emotions, understanding their perspective, and taking an active interest in their concerns. Understands the decision networks and politics at the organizational level. Recognizes and meets client, customer or employee needs.
Shows inspirational leadership, guiding and motivating others with a compelling vision. Applies influence using a wide range of tactics for persuasion. Develops others' abilities through feedback and guidance. Initiates, manages, and leads others in a new direction. Resolves disagreements with others easily. Cultivates and maintains a large network of relationships. Fosters teamwork and collaboration.
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