The future of recruiting is human and machine collaboration. Advances in chatbot technology is enabling companies to provide employees and candidates with the ability to find quickly what they are looking for. For recruiters, chatbots are handling initial screenings, scheduling interviews, and answering candidate questions in real time. Chatbots (a.k.a. conversational agents) are software applications that mimic written or spoken human speech for the purposes of simulating a conversation with a real person. Chatbots usually appear in two forms: web-based applications or standalone apps. A job candidate can answer questions, complete assessments and track the status of their application through a virtual assistant who has a name, a face and a pleasant personality. All of the chatbots are computer-generated. They are already used in customer service, assuming roles that traditionally were performed by human beings. At the heart of chatbot technology lies natural language processing (NLP), which is the same technology that forms the voice recognition systems used by virtual assistants such as Apple’s Siri and Microsoft’s Cortana. Some chatbots offer an authentic conversational experience, in which it’s very difficult to determine whether the agent is a chatbot or a human being. Here are a few examples for your consideration in 2021:
This chatbot is an intelligent virtual assistant that can answer employee questions, link them to relevant documents, or process common HR requests. Provide 24/7 support to your workforce with an easy-to-use intelligent agent. It can integrate with popular collaboration platforms such as Microsoft Teams for voice command capabilities. As questions or requests come in, this chatbot will attempt to pull the correct response or perform the correct action through either its own database of questions and answers or through your integrated HRIS or employee handbooks. If AskHR is not able to help, the request is placed in a queue. Once HR provides the correct response, AskHR will remember it for future instances. AskHR supports more than 50 languages. Engagement analytics are also included so HR can monitor usage and discover how employee needs change over time.
This chatbot helps employees get answers to common questions like vacation days available and benefits questions. Employees can access the chatbot (Barista) on any device or browser. They report that about 85% of employees use it. A Dexcom Case Study reported a 93% accuracy rate, 64% ticket deflection, 96% email intercepted, and 43% decline in phone calls. Espressive has been named a Leader for IT Operations, Q4 2020, published by Forrester Research. Espressive received a differentiated rating, the highest score possible, in five criteria including architecture/integration, chatbot readiness, deployment and security, vision, and market approach. Barista understands 1.3 billion phrases across 14 major enterprise services teams and nine languages. Powered by an advanced natural language processing (NLP) engine and sophisticated machine learning capabilities, Barista bridges the gap between AI and the semantics of human language.
This recruiting chatbot engages job seekers on the company’s career site to answer specific questions, and then it directs them to the jobs that best match their interests and background. This chatbot can also screen candidates. This is just one application within a broader recruitment marketing platform that is focused on driving more applicants into the right jobs. Here is a marketing tagline from their website: Transform how you hire and retain a diverse global workforce with the AI-powered Talent Intelligence Platform. Turn talent into your competitive advantage.
This chatbot creates a more positive candidate experience through conversation. It is a CRM for recruitment. It deploys automation for the repetitive stuff so recruiters can focus on the top talent. It manages repetitive tasks like sorting applications, pre-screening and scheduling. It tells candidates the next steps immediately. Companies can sync the CRM with all their sourcing channels so they can track all the leads and activities in one platform. Their marketing claims a 70% shorter time to fill, 3 times more hires per recruiter and an 80% reduction in cost per hire.
This recruiting chatbot helps convert more career site traffic into job applications. It provides a platform for virtual hiring events, virtual career fairs, video interviewing, live webinars, live chat and interactive networking events. It answers the candidate's questions and helps them navigate through the application process. They report that the chatbot engages 40% more career site visitors than just asking candidates to apply. The simplest version of this chatbot can be live in a few days.
This recruiting chatbot helps by sourcing passive candidates and screening candidates that come in via your career site or job postings. This solution learns over time which candidate profiles are a good fit for a given role which results in improved job fit or job matching. This chatbot will source, screen and recommend qualified & interested candidates for your open roles. It will schedule & coordinate next steps. It is available to chat with talent 24/7, allowing candidates to share their stories and go beyond their resumes with relevant insights about their experience for the specific role.
Companies are using chatbot technology as a new Recruitment and Staffing Solution USA. The chatbots help deliver more rewarding and personalized experiences for job candidates. A chatbot can have a conversation with thousands of people at once and make each of them feel like they are connected and having a real discussion. Seventy-five percent of people who end a discussion with a chatbot say thank you even when they know it's a chatbot. Recruiters who utilized chatbots, estimate they are saving them 7 to 8 hours per week that can now be applied to higher priorities. The future of recruiting is human and machine collaboration.