We clearly understand what Confidentiality requires.  All client information, including business names and contacts, are guarded as Confidential as required by Professional Ethics and Standards.  We are liable for malpractice litigation if we breach confidentiality with any of our clients.  Being regulated in this manner, assures clients that they can comfortably confide even the most sensitive information with us knowing that we will never breach their trust.  We do not publish a client list or a testimonial list or reveal any client names.  Business references are made available after we obtain permission for you to contact any of our clients.  The same courtesy will apply to you.
 

We obtain Informed Consent from our clients prior to providing services.  Consent is usually obtained in written form via a contract or letter of engagement.  Informed consent requires that clients clearly understand:

- service purpose and methods used
- service tools and technologies used
- expected dates of delivery
- fee arrangement
 

Scientific method implies that there is an expected outcome and a clearly defined method to be implemented. It also requires that certain principles of measurement be adhered to so that results are easily observed and documented.  The primary contribution of scientific methods to any business is that the results obtained can be repeated or replicated with a high degree of consistency.  Using the most reliable and valid measurements available is a fundamental requirement that is often overlooked by many consulting organizations, to the detriment of business clients who wish to leverage or replicate specific outcomes.   We expect medical practitioners to use reliable assessments that provide accurate metrics prior to making a serious decision about an expensive surgery or medical procedure.  Why should business managers tolerate assessments and metrics of questionable reliability or validity prior to making serious decisions about new hires or making large training investments.  
 

Outcomes need to be monitored, measured and documented, so that clients can determine the cost-benefits obtained and their return on investment.  Without outcome evaluation, no one can determine whether the organization moved forward or backward as a result of the service or strategy.  Outcome evaluation is essential feedback for both the client and the consultant.
 

Integrity is more than knowing the right thing to do in a specific circumstance.  It is not saying the right things or expressing the latest buzzwords, or jumping on the latest fads or bandwagons.  Integrity is consistently doing the ethical thing. Integrity is a character quality that cannot be easily trained or guaranteed with educational degrees or certificates.  Integrity is developed over a life time of challenges and choices.  Integrity is central to our service brand, and it builds long term relationships.
 

In many fields today there is a large chasm between research and practice.  Best practices in any discipline requires an integration of published research findings with tried and tested field methods.  Not to take advantage of the available body of human capital research, would be a serious error of omission.   Just as there are standards of care that require physicians to use treatment methods that are consistent with current and readily available medical knowledge, businesses can expect their consultants to leverage the most recent and available body of knowledge and practices.
 

Many times it is easier not to say the challenging thought or clarify the brutal facts or provide the candid response.  We have been trained not to question the status quo, tradition or authorities.  Innovation is in great demand in today's market and often the best pathway to innovation lies outside the boxes of tradition and status quo.  We believe that the strongest client relationships and the best client outcomes develop from open and frank communications, even though occasional conflicts will emerge. Open feedback and candid communications goes both ways, between the consultant and the client and vice versa. 
 

High standards of excellence are the hallmark of good service.  High standards of excellence apply to service performance expectations, business processes and methods, assessment tools and technologies, training and coaching supports and to personal accountability.